CANCELLATIONS AND REFUNDS POLICY

This is the cancellations and refunds policy that form part of Ticketrader ’s terms and conditions of service for customers (the “Terms”). Definitions used in this policy shall have the same meaning as set out in the Terms. When using Ticketrader, Customers will be deemed to comply with the Terms and expected to operate in accordance with these. The Terms, including this policy, may be updated at any time.

Cancelling tickets

Due to the nature of the services we provide, tickets are often purchased shortly before an Event commences, it is not possible to cancel ticket purchases.

Returns

Sometimes, the events are subject to cancellation, date change or substantial alteration by the artist or the Organizer for different reasons.

Once the ticket has been purchased, its amount will not be changed or refunded, except for causes provided for in current legislation.

The impossibility of attending an event or show or the commission of an error when purchasing the ticket (s) are not reasons that allow their return. 

The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail management.

Obtaining refunds

Event Organisers set their own refund policies. Before purchasing tickets to an Event, you should ensure that you are aware of the refund policy set by the Event Organiser and contact them directly if necessary. Event Organisers may have a “no-refund” policy.

If an Event Organiser has allowed refunds, then conditions are likely to apply, and you should first contact the Event Organiser to see if you qualify for a refund.

Ticketrader  can process refunds on an Event Organiser’s behalf only where:

-         The Event Organiser gives us permission to do so; and

-         The Event Organiser has enough funds on account to enable us to make the refund.

Otherwise, you will need to contact the Event Organiser directly about obtaining a refund. Ticketrader  is under no obligation to process a refund on behalf of an Event Organiser.

If an Event Organiser has set a “no-refund” policy, then Ticketrader  will not be able to process refunds under any circumstances apart from where there has been a technology error – If you wish to try and claim a refund, you will need to contact the Event Organiser directly.

If an Event is cancelled, postponed, or rescheduled please see the section headed “Cancelled, postponed or rescheduled Events 

Refunds – technology error

Ticketrader  will look to process a refund where it can be demonstrated that a technology error on our part has occurred and you inform of this prior to an Event commencing. You will need to contact us about this and provide evidence that an error has occurred which can be attributed to us and not you.

Cancelled, postponed or rescheduled Events

If an Event is cancelled, postponed or rescheduled, please contact the Event Organiser directly as to their policy and plans for issuing refunds.

Event Organisers are given flexibility to offer full refunds or provide alternative considerations where an Event is cancelled, postponed or rescheduled including by offering credit, the opportunity to attend another Event or price discounts on other Events. Because of this, there can be no guarantee you will receive a refund if an Event is cancelled, postponed, or rescheduled.

Cancelling a ticket purchase transaction with your bank

If you try to obtain a refund by cancelling a ticket purchase transaction with your bank / credit card company, and there is no legitimate basis for you doing so, Ticketrader  reserves the right to reclaim from you the full price of the tickets purchased (including booking fees) and all fees we may suffer as result of you cancelling the transaction, including chargeback or other dispute fees levied by our payment partner. We also reserve the right to suspend your use of the Platform.

Refund charge

If a refund is made, you will be refunded the full face-value of the tickets you purchased. Ticketrader  will retain the booking fee paid on purchased tickets and may deduct a further administrative charge for processing the refund.

Accidental refund

If a transaction is refunded by error or accident after an Event has taken place, Ticketrader  is unable to reverse this. Ticketrader  therefore reserves the right to re-charge the card you used to make the original transaction, where you have stored this card when making a transaction through our payment partner. The re-charge will be for the same value as the original transaction, including any booking fees paid.

Receipt of refunds

We will pay any refunds as soon as possible. Please allow five to ten business days for a refund to appear in your bank account. If you are receiving a refund from an Event Organiser directly, you should clarify with them how long it will take for you to receive this.