Frequently Asked Questions

All your tickets are saved into your Ticketrader account.

You can view all your orders at Ticketrader.com

Please ensure you log into the account used when purchasing your order.

Refunds can be made if the creators decide so, you will be able to see this in the event information. Events tickets are not transferable. Refunds policy can only be given if the event has been cancelled or rearranged.

If the event has been cancelled or rearranged please contact us using the website “contact us” form, we will review and come back to you as soon as possible. You can find more information on your refund rights on this website.

We are unable to alter any details on a purchased ticket or voucher. Some event organisers do not require the name on the order to match that of your ID. However, we advise contacting the event organisers directly to check.

All events are organised and managed by third party event organisers. Questions regarding event details should be directed to the event organiser. We would recommend getting in touch with them via their website or via social media.

We can't change any details of a complete order.

All events are organised and managed by third party event organisers and not by Ticketrader. As we do not organise the events we are unable to mediate in these situations. Please contact the event organiser directly to make your complaint.

If your question is not answered above, please fill out the form below and our support team will contact you. In order for us to answer your query as fast as possible, please ensure all sections of the form are complete.